Initiation of proceedings on out-of-court settlement of consumer disputes introduced by the Act of September 23, 2016 on out-of-court settlement of consumer disputes

THE ACT

of September 23, 2016

on out-of-court settlement of consumer disputes

Initiation of proceedings in the case of out-of-court settlement of consumer disputes takes place at the consumer’s request. If so provided by the regulations, the initiation of the proceedings takes place also at the request of the entrepreneur.

  1. The application for initiation of proceedings on out-of-court settlement of consumer disputes contains at least the indication of the parties, precisely determined claim, indication of the type of proceedings referred to in art.3 as chosen by the applicant and the applicant’s signature.
  2. The date of initiating the proceedings for out-of-court settlement of consumer disputes shall be the day of the authorized entity’s receipt of the application for initiation of the proceedings on out-of-court settlement of consumer disputes that meets the requirements referred to in sec. 2.
  3. The authorized entity shall promptly forward to the parties to the dispute a confirmation of filing an application for initiation of the proceedings on out-of-court settlement of consumer disputes, meeting the requirements referred to in sec. 2.
  4. The scope of the data that should be included in the application for the initiation of the proceedings on out-of-court settlement of consumer disputes other than indicated in sec. 2 and the documents relating to the dispute that should be attached thereto are determined by